Wire automated SMS, email, and calendar booking that responds to NDIS enquiries before the participant closes the tab. The single highest-impact change you can make to your intake.
Tools listed by name. Workflow diagrams included. Copy-paste templates for the SMS + email content. Everything you need to wire it up tonight.
The maths behind speed-to-lead. Reply in 2 min = 60% conversion. Reply in 1 hour = 12%. Why this is the single biggest lever.
The exact tools we recommend and why, Twilio for SMS, GHL/Zapier for orchestration, Cal.com for booking. Free-tier ladder included.
Screen-by-screen walkthrough of each tool. Click here, paste this, configure that. Total build time ~90 minutes.
The conditional logic, what triggers SMS, what triggers email, what waits for a reply, what hands off to a human.
The exact copy we use. Tested on our funnel. Drop-in templates with variable placeholders for your business name.
What to do when the participant doesn't open the SMS, calls back instead of replying, or books and no-shows. All covered.
This isn't theoretical. This is the same setup running on enrichmentcare.com.au right now, answering enquiries in under 2 minutes, 24/7.
Download, follow, ship. The single highest-impact change you can make to your funnel.
The complete 5-step participant acquisition system we used to grow Enrichment Care to $2M.
Read playbook → Canva pack6 proven ad creatives (3 static, 3 carousel) you can customise in Canva.
Get the pack → Templates · 7 emailsSeven-email cold sequence to turn coordinators into reliable referral partners.
Get templates →