What is Complaints Handling in the NDIS?

The required process for receiving, recording and resolving complaints from participants, families and staff.

What you need to know

Complaints handling is Practice Standard 1.6. Auditors check that complaints are logged, actioned and reviewed for trends.

Last updated: 2026-04-28 · Provider Scale NDIS Glossary · Back to glossary index

30-minute call. No pitch. Free compliance health check + growth audit.