What is NDIS rostering and what software should I use?

The full answer

Rostering is the operational core of an NDIS business. The discipline covers: matching workers to participant preferences and needs, ensuring worker qualifications match support requirements, tracking shift changes and cancellations, calculating accurate award pay, and exporting claims to NDIS systems. Software choices by size: ShiftCare ($159/month, sweet-spot for SMB), Lumary (Salesforce-based, $30K+ implementation, best for $2M+ providers), Brevity (mid-market), CareMaster (specialised for residential). Provider Scale recommends ShiftCare for most growing providers.