The full answer

Module 2 is the business-side standards module — and the most common audit fail point. It tests your governance, risk management, human resources, financial management, information management and continuous improvement systems. Quality indicators include: risk register with current treatment plans, incident management process with reportable-incident pathway, HR processes covering recruitment to performance review, training register, document control and version management, conflict-of-interest register, and continuous-improvement register linking incidents and complaints to action plans.