The full answer
Module 1 is the participant-facing standards module. It checks that you respect participant rights to make decisions, maintain privacy and dignity, communicate in their preferred manner, and have a working complaints process. Quality indicators in this module include: service agreements in plain language, evidence of informed consent for all services and risks, communication profiles for participants who need them, complaints register with trend analysis, and culturally safe practice. Module 1 failures usually signal cultural or training gaps — treat them seriously.