What is a non-conformity in an NDIS audit?

The full answer

A non-conformity (NC) is a formal finding that you don't meet a specific Practice Standards quality indicator. NCs are classified as Major (serious or systemic — blocks registration until closed) or Minor (less serious — can be closed within 90 days post-audit). Three or more Majors typically delays registration by at least a quarter. Common Major NCs: missing risk register, no evidence of incident reporting, no current service agreements, untrained staff delivering services. Provider Scale's mock audit catches 80%+ of NCs before the official audit.