What questions do NDIS auditors ask staff?

The full answer

Auditors interview staff to verify that documented systems are actually being practised. Common questions: 1) Walk me through how you handle a participant complaint, 2) What is the NDIS Code of Conduct? Give me three principles and how you apply them, 3) Tell me about a recent incident you reported — why was it reportable? 4) Show me a participant file and walk me through the service agreement, care plan and progress notes, 5) How do you make sure a participant's privacy is protected? 6) Tell me about a time you escalated a safeguarding concern — what did you do? 7) How do you ensure this participant's rights to choice and control are respected? Most staff struggle because they've not been briefed. Provider Scale's $999 package includes a full staff-briefing session covering likely questions.