The full answer
NDIS growth has two phases. Demand generation: coordinator outreach, plan-manager partnerships, paid Meta ads, SEO. Conversion and retention: speed-to-lead automation, intake process design, worker matching, service delivery quality. Most providers obsess over demand and neglect conversion — they collect leads they can't service. The right sequence: 1) Audit your current funnel — where are leads dropping? 2) Fix conversion before scaling spend, 3) Then scale demand. Provider Scale's growth practice handles all of this end-to-end.