What is the best CRM for NDIS providers?

The full answer

CRM choice depends on your complexity. Built-in CRM: ShiftCare ($159/month) includes participant management, contact history and basic pipeline tracking — fine for <$500K providers. Standalone CRM options: 1) Pipedrive ($39-$99/month) — sales-pipeline focused, great for tracking leads from inquiry to signed, 2) HubSpot ($50-$3,200/month depending on tier) — full marketing automation, email sequences and reporting, best for $1M+ providers, 3) Google Sheets + Mailshake — DIY but effective for under $500K providers. Most NDIS providers don't need full HubSpot — focus on speed-to-lead (call within 5 mins) and follow-up discipline over fancy CRM.