What is a corrective action plan?

The full answer

A Corrective Action Plan (CAP) is your detailed response to a compliance notice from the NDIS Commission. Components: 1) Problem statement — restate the finding clearly, 2) Root-cause analysis — why did this happen? 3) Corrective action — specific steps to fix the issue (e.g. 'develop new restraint-authorisation policy', 'conduct staff training on [topic]'), 4) Preventive action — how will you stop it happening again? 5) Responsibility — who owns each action? 6) Timeline — specific dates for completion, 7) Verification — how will you prove it's fixed? Example: 'Non-conformity: staff member not trained on Code of Conduct. Action: provide Code of Conduct training to all staff. Responsibility: HR Manager. Timeline: 30 days. Verification: training sign-off register.' Most CAPs should close within 28-90 days — longer timelines signal you're not serious about remediation.