The steps

  1. Use plain English — Year 8 reading level
  2. Cover services to be delivered, frequency and duration
  3. Show total price and payment method
  4. List both parties' responsibilities
  5. Document cancellation policy
  6. Document complaint process
  7. Cover agreement variation and termination
  8. Include space for signatures (or e-signature) by both parties

Common mistakes to avoid

  • Lawyer-speak that participants don't understand
  • Missing cancellation policy or complaint pathway
  • No mechanism to vary the agreement