The steps
- Date, time, duration of the support
- Worker name and signature
- Participant name
- Supports actually delivered (not what was planned)
- Participant response or feedback
- Any incidents, concerns or observations
- Next-session plan or recommendations
- Write factually — observations not opinions
- Write contemporaneously — same day where possible
Common mistakes to avoid
- Generic notes that copy-paste each session
- Subjective opinions instead of factual observations
- Notes written days or weeks after the support