The steps

  1. Implement segregation of duties — different person rosters, invoices and reconciles
  2. Run regular spot-audits of progress notes against rostered shifts
  3. Verify worker timesheets against participant attendance
  4. Review high-value claims (over $500) per claim
  5. Maintain whistleblower policy and process
  6. Report any suspected fraud to the NDIS Commission

Common mistakes to avoid

  • Single person handling roster, invoicing and reconciliation
  • No spot-audit process
  • Ignoring early warning signs