The steps
- Calculate your fully-loaded cost per service line
- Compare to NDIS Pricing Arrangements cap
- Identify high-margin services (allied health, behaviour support typically)
- Identify low-margin services (cleaning post-2024)
- Decide which services to lead with vs cross-sell
- Consider bundled service agreements where allowed
- Review pricing quarterly
Common mistakes to avoid
- Charging below cost without realising it
- Mix-shift to low-margin services without strategy
- Not reviewing pricing when costs change