How to Prepare Staff for NDIS Audit Interviews

The steps

1. Brief team on the audit timeline and which staff will be interviewed
2. Run mock interviews with each staff member 7 days out
3. Cover likely questions: how do you manage incidents, where are policies, what's the complaints process
4. Encourage honesty — auditors detect coached answers
5. Remind staff to admit when they don't know, then explain how they'd find out
6. Hold a final pre-audit briefing the day before
7. Provide audit-day support (snacks, schedule clarity, debriefs)

Common mistakes to avoid

• Coaching staff to give specific answers (auditors notice)
• Surprising staff with the audit instead of preparing them
• No audit-day support — staff become anxious