The steps
- Brief every staff member on what auditors will ask
- Run mock interviews with each staff member 7 days before
- Tidy your office and audit room
- Pre-position all live records (rosters, progress notes, registers)
- Have a senior leader present each audit day
- Hold an end-of-day debrief
- Start corrective action planning within 7 days post-audit
Common mistakes to avoid
- Staff caught off-guard by direct questions
- Live records contradicting documented policies
- No senior leader present to make audit-day decisions