The steps

  1. Pay above SCHADS minimum where possible
  2. Match workers to participants they enjoy
  3. Provide career pathways (Cert IV, allied health pathways)
  4. Recognise and celebrate good work
  5. Run quarterly skip-level conversations
  6. Address roster pain points (back-to-back shifts, long travel)
  7. Exit interview every leaver to learn

Common mistakes to avoid

  • Underpaying then losing workers in 90 days
  • Roster decisions made without worker input
  • No career pathway discussions