The steps

  1. Check rejection reason in the PRODA portal
  2. Common rejections: wrong support code, insufficient plan funds, no service booking, participant suspended
  3. For wrong code — re-submit with correct code
  4. For insufficient funds — discuss with participant or plan manager
  5. For no service booking — request booking and re-submit
  6. For participant suspended — pause services and clarify
  7. Track rejection rate as KPI; address root causes

Common mistakes to avoid

  • Letting rejections accumulate without acting
  • Re-submitting without fixing the underlying issue
  • No tracking of rejection patterns