How to Set Up NDIS Incident Management

The steps

1. Define what counts as an incident (reportable and non-reportable)
2. Set up an incident register
3. Train staff on the difference between incident and reportable incident
4. Set up reporting pathway: 24 hours for reportable to NDIS Commission
5. Conduct root cause analysis on every incident
6. Update relevant policies/training based on RCA findings
7. Report trends quarterly

Common mistakes to avoid

• Confusing incident with reportable incident (under-reporting)
• RCA done as a tick-box not a real investigation
• Trends not feeding back into improvement