How to Set Up NDIS Continuous Improvement

The steps

1. Set up a continuous improvement register (spreadsheet is fine)
2. Log every complaint trend, incident learning, audit observation
3. Assign each item an owner and deadline
4. Review monthly in a team meeting
5. Close items with evidence (policy update, training session)
6. Report quarterly to leadership
7. Show the register at audit

Common mistakes to avoid

• Empty register at audit
• Items logged but never closed
• Treating CI as compliance theatre rather than real improvement