How to Bill NDIS Claims (PRODA Setup)

The steps

1. Apply for PRODA via the federal Australian Government Digital ID system
2. Link your PRODA account to your registered NDIS provider record
3. Set up RAM (Relationship Authorisation Manager) for staff access
4. Choose your claims method: bulk upload (CSV) or single-claim entry
5. Export claims from your NDIS software (ShiftCare, Lumary, etc.) as bulk-upload CSV
6. Upload via PRODA — claims processed in 1-3 business days
7. Reconcile payments and follow up rejections within 7 days

Common mistakes to avoid

• PRODA setup takes 2-4 weeks — start before you need it
• Bulk uploads with formatting errors get fully rejected
• Not reconciling means small unpaid claims accumulate