Every NDIS term defined, A to Z. (361 entries.)
NDIS supports where a single worker supports a single participant — the standard NDIS delivery model.
NDIS supports where a single worker provides simultaneous support to two participants.
A person or business holding an Australian Business Number — self-employed status.
Australian Business Number. Required to invoice NDIS supports — registered or unregistered.
Insurance specifically covering claims of physical, sexual or financial abuse against a provider.
Answer Engine Optimisation — optimising content for AI assistants like ChatGPT, Perplexity and Claude.
The federally funded support system for older Australians — distinct from NDIS but adjacent.
A worker assisting a qualified allied health practitioner — may be a therapist support or exercise physiology assistant.
Therapy services delivered by qualified clinicians — physio, OT, speech pathology, exercise physiology, psychology.
NDIS price-guide rates for therapy services.
Additional pay beyond the base award rate for specific conditions — overnight care, travelling, higher-need participants...
The fee paid to the NDIS Commission to lodge a registration application.
The NDIS Commission online form to apply for provider registration.
An audit firm authorised by the NDIS Commission to conduct provider audits.
The documented process for moving older records to long-term storage and eventual destruction.
NDIS-funded equipment that helps a participant function — wheelchairs, communication devices, home modifications.
Another term for an Approved Quality Auditor — the firm conducting the audit.
The fee charged by an Approved Quality Auditor for conducting a provider audit.
The formal report from the auditor at the end of an audit, listing all non-conformities and observations.
Casual term for an Approved Quality Auditor's company.
The schedule the auditor sends ahead of an audit detailing which indicators will be reviewed and on which day.
The package of evidence the provider submits to the auditor before Stage 1.
The documented record of who accessed, changed or approved a file — essential for NDIS governance.
Auditor travel charges, separate from the audit fee, for site visits outside metro areas.
The 90-day period after Stage 2 in which non-conformities must be closed for first-time registration.
The requirement that audit firms have no financial or operational conflicts with the provider being audited.
The 13 principles in the Privacy Act that govern collection, use and disclosure of personal information.
A restrictive practice that has been formally authorised under state law.
The minimum wage set by an industrial award — for NDIS, typically the SCHADS Award.
An NDIS Commission order preventing a person or organisation from working in NDIS — temporary or permanent.
Specialised positive behaviour support for participants with complex needs. Delivered by a registered Behaviour Support ...
The formal plan setting out strategies for managing behaviour of concern, including any authorised restrictive practices...
A specialist practitioner registered with the NDIS Commission to deliver behaviour support.
The provider's identity, values and visual presence — how the market perceives the business.
The point at which monthly revenue covers all costs.
Extra pay (usually $5-10 per shift) for working split shifts with a large gap between morning and afternoon.
The PRODA function for submitting many claims at once via CSV.
Charging a single price for a package of services rather than itemising hours.
The monthly net cash outflow when expenses exceed revenue.
Customer Acquisition Cost — the marketing spend per new participant signed.
The portion of the support cost a provider can claim when a participant cancels at short notice.
NDIS rules for billing when a participant cancels a session — typically 100% claimable if cancelled within 7 days for sh...
An NDIS support item focused on improving a participant's skills in core daily-living tasks.
NDIS budget category for investments that build a participant's skills or independence — therapy, coordination, tra...
NDIS-funded support that builds a participant's communication, decision-making or community-engagement skills.
NDIS budget category for one-off equipment, home modifications or assistive technology.
A document setting out how supports will be delivered to a specific participant — risks, preferences, communication need...
A detailed written or video account of a participant's journey with the provider.
The additional pay (usually 25%) added to casual worker wages to compensate for lack of entitlements.
An NDIS employee paid on hourly basis with no guaranteed hours, entitled to casual loading (typically 25%).
A structured group setting where participants attend regularly for day programs, recreation or skill-building.
The full NDIS audit including a site visit. Required for higher-risk service types like SIL, behaviour support and thera...
The NDIS Act principle that participants must be empowered to choose their own providers and supports.
The system of accountability for clinical-quality decisions and outcomes.
The final meeting between the provider and auditor at the end of Stage 2, discussing findings and next steps.
The practice of designing supports and services with participants and carers, not just for them.
The NDIS Code of Conduct sets minimum behaviour standards for all NDIS workers, registered or not. Seven principles cove...
A document recording how a participant prefers to communicate — verbal, AAC, sign, written.
NDIS-funded support that helps participants engage in social, recreational and community activities.
The assessment confirming a worker can safely perform the tasks of their role.
The required process for receiving, recording and resolving complaints from participants, families and staff.
The live record of every complaint received, status and resolution.
Provider Scale's free 15-minute review of a provider's current compliance position.
The person responsible for ensuring the provider meets NDIS Practice Standards, Code of Conduct and legal obligations.
A formal notice from the NDIS Commission requiring a provider to fix a specific compliance failing within a set time.
A staff role focused on managing the provider's compliance with NDIS Practice Standards and other regulations.
A record of positive feedback alongside the complaints register.
A written agreement staff sign confirming they understand privacy obligations and will not disclose participant informat...
The requirement for providers and staff to declare any conflicts of interest that might affect impartial judgment.
A circumstance where a provider's interests diverge from a participant's — typically financial.
An aged-care funding model similar in spirit to NDIS plan management.
Creating valuable content (articles, videos, guides) to attract and educate prospects.
The required Module 2 process for tracking lessons learned, complaints trends and incident root causes.
A self-employed service provider (allied health, behaviour support) who operates under their own ABN.
The rate at which leads become signed participants.
The percentage of leads that become signed participants — or visitors who become leads.
The website notice that informs visitors about cookies and consent options.
An NDIS-funded role that helps participants choose providers, manage their plan, and connect with community supports.
The practice of building relationships with support coordinators to receive new referrals.
The flexible NDIS budget category covering everyday assistance — personal care, community access, transport and consumab...
The fix a provider implements to close out a non-conformity raised in audit.
The marketing spend divided by leads generated.
The marketing spend divided by participants signed — not just leads.
A documented plan for responding to specific identified risks for a participant — behaviour escalation, medical episode,...
An incident with serious harm potential — often overlapping with reportable incidents.
Customer relationship management software — for NDIS providers, this tracks leads, participants and coordinator relation...
The Practice Standards expectation that supports respect a participant's cultural identity, including First Nations...
Insurance covering data breach, ransomware and digital fraud incidents.
A structured group setting where participants attend regularly for skills-building, recreation or social engagement.
Generic term for any organisation delivering supports to people with disability — registered or unregistered with NDIS.
The 2019-2023 federal inquiry into violence, abuse, neglect and exploitation of people with disability.
A frontline worker delivering direct NDIS supports to participants under supervision.
The Module 2 expectation that policies, forms and templates are managed centrally with version control.
The auditor's examination of provider policies, procedures, registers and service-delivery records.
The web address of a provider's website — e.g. providerscale.com.au.
NDIS-funded help with household tasks — cleaning, laundry, gardening (when linked to disability).
The NDIS pathway for children under 9, focused on building family capacity rather than direct funded supports first.
Community-based organisations contracted by the NDIA to support children under 9 with developmental delay or disability.
Sending bulk informational or promotional emails to participants, families, coordinators.
The documents, records and artefacts the auditor reviews to confirm a Practice Standard is met.
Allied health discipline focused on prescribed exercise to manage chronic disease, injury and disability.
The federal regulator overseeing employment law in Australia, including the SCHADS Award.
An informal carer (parent, partner, sibling) supporting a participant alongside funded supports.
The Google answer box at the top of search results — owns the SERP for that query.
NDIS claim code for employment-focused supports — job coaching, workplace adaptation and job retention.
A website visitor submitting a contact form — turning anonymous visitor into known lead.
The collection of all templates and forms a provider uses in service delivery — consent forms, risk assessments, goal pl...
Lower-intensity supports outside the NDIS that the federal government has committed to fund from 2026 — autism, mental-h...
A behavioural-science assessment that identifies the function (purpose) of a behaviour of concern.
A more clinical version of functional assessment used in psychology and behaviour support.
An OT or physio-led assessment that documents how a participant's disability affects daily life — used for plan rev...
The collaborative process where a provider and participant set short-term goals aligned to plan outcomes.
A pricing model where provider payment is tied to outcome achievement, not just hours.
The portion of revenue remaining after worker costs — before overhead.
NDIS supports delivered to multiple participants simultaneously — day programs, classes, group therapy.
The required process for staff to report potential hazards before they cause incidents.
NDIS supports for participants with extreme disability requiring frequent, skilled assistance.
Permanent structural changes to a participant's home funded under the NDIS — ramps, accessible bathrooms, hoists.
The maximum amount a provider can charge per hour for a support item.
The person responsible for day-to-day management of a SIL home or shared accommodation.
Claim code for supports that build independence in personal care, hygiene and domestic tasks.
NDIS claim code for supports focused on physical and mental health outcomes.
NDIS capacity-building category for supports focused on skill development, education or employment training.
NDIS claim code for supports that expand a participant's autonomy and life options.
NDIS claim code for supports related to housing, residential settings and daily living environment.
NDIS claim code for supports building family, social and community connections.
The required process for recording, investigating and reporting any incident that occurs during NDIS supports.
The live record of every incident, response and outcome.
NDIS claim code covering leisure, recreation, volunteering and community engagement.
A federal industrial instrument setting minimum pay and conditions for an industry.
The process and rules for disclosing participant information to third parties — families, other providers, health servic...
The process of giving participants enough information to make a real decision about their supports.
The first audit a new applicant goes through — the gate to registration.
NDIS claim code for novel or non-standard approaches to participant community engagement.
A self-conducted review against the Practice Standards before the external auditor arrives.
The NDIS-specific process of submitting claims for delivered supports and receiving payment.
Charging per support item — the default NDIS pricing model.
The most common schema markup format — JSON embedded in script tags.
Local Area Coordinator. The community-based partner organisation that helps people access the NDIS and develop their fir...
A focused web page designed to convert visitors into leads.
Registration class for providers with over 50 staff or significant turnover.
A potential new participant who has expressed interest but not yet signed.
The act of submitting a registration application to the NDIS Commission.
The WHS obligation to manage risks for staff working alone with participants.
Lifetime Value — the total revenue a participant generates over their tenure with the provider.
The ratio of participant LTV to acquisition cost.
Salesforce-based NDIS software favoured by larger providers and aged-care operators.
The cold-email tool Provider Scale uses to run coordinator outreach campaigns at scale.
A serious audit finding requiring corrective action before registration is granted.
The NDIS reform that requires all providers in scope to be registered with the Commission. Phased rollout from July 2026...
Reporting obligations beyond NDIS — child safety, elder abuse, suspected criminal acts.
The WHS expectation that workers can safely move people and equipment without injury.
The difference between sell rate and worker cost.
Registration class for providers with 11-50 staff or higher turnover.
NDIS-funded accommodation for participants needing temporary residential support — usually 1-6 months.
Paid advertising on Facebook and Instagram (Meta's platforms).
An interim audit triggered by complaints, growth or scope changes — not part of the normal cycle.
A less serious audit finding that can be closed within 90 days post-audit.
A pre-audit dry run that simulates the real auditor's questions and document review.
Rights and Responsibilities. The first NDIS Practice Standards module — covers participant choice, privacy, dignity and ...
Provider Governance and Operational Management. Covers risk, complaints, incidents, human resources and continuous impro...
The Provision of Supports. Covers how supports are planned, delivered and reviewed with participants.
The Provision of Supports Environment. Covers the physical and procedural safety of where supports are delivered.
A planned new role to help participants and families navigate both NDIS and foundational supports.
The National Disability Insurance Agency. The federal agency that administers the NDIS — assesses access, builds plans a...
The PRODA-linked NDIA portal where registered providers manage service bookings and payment requests.
An NDIS plan where the NDIA pays providers directly. Only registered providers can be paid this way.
Average audit fees for NDIS providers in 2026.
Projected audit fees for the year mandatory registration expands.
The independent quality review every NDIS provider must pass to be registered. Either Verification or Certification.
The introductory NDIS guide booklets distributed by the NDIA.
The current NDIA rules for billing cancelled appointments.
Casual term for the NDIS Code of Conduct.
The NDIS Quality and Safeguards Commission. The independent regulator that registers providers, sets practice standards ...
A formal notice from the NDIS Commission — could be compliance, banning or registration variation.
The login portal where registered providers manage their registration, lodge complaints and report incidents.
The portal-based reporting requirement for incidents, complaints and restrictive practices.
The federal officer leading the NDIS Quality and Safeguards Commission. Sets enforcement priorities and policy direction...
The umbrella term for everything a provider must do to meet NDIS Practice Standards and Code of Conduct.
The discipline of attracting new participants and increasing service hours per participant.
The National Disability Insurance Scheme. A federally-funded Australian programme that provides individualised support p...
Public liability and professional indemnity cover required for NDIS providers — typically $20M PL + $5M PI minimum.
The discipline of attracting prospective participants through marketing channels.
All marketing activities for NDIS providers — branding, content, ads, outreach.
A pre-audit dry run to identify and fix issues before the real audit.
One of the eight life domains the NDIS Outcomes Framework measures — daily living, work, social, health, etc.
The participant-set objectives every NDIS plan is built around — short-term and medium-term.
The funded support package each participant receives. Sets out goals, funded supports and budget allocation.
A registered NDIS provider that processes invoices and tracks budgets on behalf of plan-managed participants.
The formal name for what most people call a plan review.
The annually-updated document that sets the maximum prices providers can charge for each support item.
The official NDIS document setting maximum prices, claiming rules and travel rules. Updated each July.
The annual review and adjustment of NDIS prices, delivered through the Annual Pricing Review.
An organisation or individual delivering NDIS-funded supports.
Specialised PL/PI insurance designed for NDIS providers, often bundled by industry-specific brokers.
The unique identifier issued to every registered NDIS provider — used in invoicing and the Provider Finder.
The end-to-end journey from unregistered to registered provider — application, audit, registration, ongoing compliance.
The mandatory registration expansion taking effect July 2027.
The public-facing list of every registered NDIS provider, searchable by location and service.
The measurable indicators auditors check against the Practice Standards — e.g. "service agreements are in plain lan...
The official document listing every indicator under each Practice Standard.
The package of changes following the Disability Royal Commission and the 2023 NDIS Review — covers participant pathways,...
The 2023 federal review of the NDIS that recommended foundational supports, navigators and tighter provider regulation.
A self-conducted review against the Practice Standards — usually as part of pre-audit prep.
Search engine optimisation tailored to NDIS-specific intent — registration, audit, services, location queries.
Specialised practice-management software built for NDIS providers — covers rostering, invoicing, claims, compliance.
A clearance every paid NDIS worker must hold to deliver supports. Replaces the older Working With Children Check for NDI...
The combined wages, allowances and on-costs paid to support workers.
Award rates for NDIS support workers, governed by the SCHADS Award.
What's left after worker costs AND overhead.
A finding raised during an NDIS audit when a Practice Standard isn't met. Classified as Major or Minor.
A data breach that must be reported to the Office of the Australian Information Commissioner within 30 days.
An audit finding that's not a non-conformity but worth noting for continuous improvement.
Allied health discipline focused on enabling daily occupations — work, self-care, leisure.
The structured process for ending services with a participant.
The additional employment costs beyond wages — super, leave, workers comp, payroll tax.
In NDIS context, the structured process for bringing a new participant into your service.
The initial meeting between the provider and auditor to scope the audit, clarify processes and establish ground rules.
The manager responsible for the daily systems and processes that run the provider business.
The NDIA's measurement system that tracks participant progress against plan goals.
The measurable results of supports — closer to plan goals, increased independence, improved quality of life.
Reporting that measures participant progress against goals rather than just hours of service delivered.
The maximum number of participants a provider can serve given current staff and rostering.
Structured collection of participant satisfaction and outcomes data — surveys, interviews, focus groups.
The plan-set objectives a participant wants to achieve — formal alias for NDIS Plan Goals.
A person whose NDIS access request has been approved and who has an NDIS plan in place. Each participant chooses how the...
The tax amount employers must withhold from employee wages and remit to the ATO.
Extra pay (typically 50-100%) for working outside standard hours — evenings, weekends, public holidays.
The structured staff review process that supports development and accountability.
An NDIS employee on a fixed contract with guaranteed hours and employment protections beyond casual.
A philosophy that places the participant's voice and choices at the centre of service design.
NDIS-funded support with daily-living tasks — showering, dressing, toileting, meal preparation.
Allied health discipline focused on movement, mobility and pain management.
A simple CRM for tracking referrals through stages — new lead, qualified, matched, signed, billing.
A registered NDIS provider that handles the financial side of a participant's plan — paying invoices and tracking s...
The annual NDIA process where a participant's plan is renewed. Funded supports are recalculated based on goals and ...
An NDIS plan where a registered Plan Manager pays the invoices but the participant chooses their own providers — registe...
A bundled set of policies and procedures aligned to all four Practice Standards modules.
An evidence-based approach to behaviours of concern that uses functional assessment, environmental change and skill-buil...
The structured analysis after an incident to identify root cause and prevent recurrence.
A controlled document containing all of a provider's policies and procedures.
The four-module national quality framework every registered NDIS provider must meet. Covers rights, governance, service ...
Provider Scale's free review of registration readiness before formal NDIS application.
Provider Scale's structured review of all evidence before submission to the auditor.
Same as NDIS Pricing Calculator.
The maximum prices providers can charge per support item — set in the NDIS Pricing Arrangements.
The federal law governing handling of personal information — applies to every NDIS provider.
An incident where personal information has been accessed, lost or disclosed without authorisation.
The published document explaining how a provider handles personal information.
A step-by-step written description of how a specific process is executed.
The Provider Digital Access portal — the federal government login that NDIS providers use to submit claims.
Insurance covering claims arising from professional advice or services — relevant for allied health, behaviour support, ...
The discipline of generating large numbers of SEO pages from templates and data.
Records of each support session — what was done, by whom, and how the participant responded.
The NDIS Code of Conduct as it applies to provider organisations — separate from the worker-level code.
The NDIA's official online directory of registered NDIS providers.
A bundled service offering policy templates, audit prep and submission support to help unregistered providers get regist...
The NDIS Commission's internal scoring of a provider's compliance risk.
The Australian agency that helps NDIS providers grow and get registered. Founded by NDIS operators.
NDIS-funded travel time providers can claim when supporting community-based participants.
Allied health discipline delivering psychological assessment, therapy and behavioural intervention.
Disability arising from mental-health conditions like schizophrenia, bipolar or PTSD when functional impact is significa...
Insurance covering injury or property damage to third parties caused by your business activities.
A synonym for NDIS audit — verification or certification.
Casual term for an Approved Quality Auditor.
The staff member responsible for continuous improvement, audit readiness and compliance documentation.
The comprehensive document describing all policies, procedures and systems the provider uses to meet Practice Standards.
A formal estimate sent by a provider to a participant before delivering supports — required for any item over $1,500.
The systems for storing, accessing, archiving and destroying participant and operational records.
A specialised support role for participants with psychosocial disability — focuses on recovery-oriented planning and sel...
A new participant introduced by a coordinator, plan manager, family member or another provider.
The category from which a new participant came — coordinator, family, website, ad.
An NDIS provider that has passed an audit and is listed on the official NDIS Provider Register.
The category of provider — Single Person, Small Org, Medium Org, Large Org — that determines the audit scope and price.
The total cost of becoming a registered NDIS provider — application, audit, and consultancy fees.
A category of NDIS supports a registered provider is approved to deliver — e.g. Group 0107 (allied health), Group 0115 (...
The repeat audit every registered provider must pass at the end of each registration cycle (3 years).
The 3-year cycle between registration audits.
Non-cash benefits provided to employees that have tax implications — vehicles, accommodation, gifts over $300.
Specific incident categories the NDIS Commission requires every registered provider to report — death, serious injury, a...
NDIS-funded temporary support giving carers a break from daily caregiving.
Any practice that restricts a participant's rights or freedom of movement — physical, mechanical, chemical, environ...
The minimum time a provider must keep a record before it can be destroyed.
A documented framework for identifying, scoring and treating risks across the business.
A live document tracking every risk to the business or participants, with controls and review dates.
A structured technique to identify the underlying cause of an incident or issue.
The schedule of which workers are with which participants when.
The end-to-end process of scheduling shifts, ensuring qualifications match needs and tracking changes.
The federal agency that oversees WHS legislation and codes of practice.
An arrangement where an NDIS support worker forgoes wages in exchange for benefits like a vehicle or uniform allowance.
The Social, Community, Home Care and Disability Services Industry Award — the federal industrial instrument covering mos...
Structured data added to web pages so search engines understand the content type — article, FAQ, product, etc.
Specialist Disability Accommodation. NDIS-funded purpose-built housing for participants with extreme functional impairme...
The first step of registration — completing the NDIS self-assessment against the relevant Practice Standards.
An umbrella term for any NDIS plan where the participant has direct control of how money is spent — covers self-managed ...
An NDIS plan where the participant manages their own funding, pays providers directly and submits claims to the NDIA.
An experienced support worker with leadership responsibilities — may supervise other workers or oversee complex particip...
The written contract between a participant and a provider that sets out what supports will be delivered, when, and at wh...
A pre-built service agreement document compliant with NDIS Practice Standard 1.5.
A reservation a participant or plan manager makes against a provider — locks in a portion of the plan budget.
The actual provision of supports to participants — the core of NDIS work.
The operational manager overseeing service delivery across multiple participants, teams or locations.
A single instance of support delivered by a worker to a participant.
NDIS rostering and invoicing software popular with small-to-medium providers.
NDIS-funded temporary residential support — holiday respite, emergency placement or planned breaks.
Supported Independent Living. NDIS-funded shared accommodation where support workers help participants with daily life s...
The smallest registration class — typically a sole-trader support worker or solo allied health practitioner.
The ATO's system for real-time reporting of wages, super and tax via payroll software.
The auditor's in-person visit to the provider's office, homes and service locations.
NDIS claim code for any support aimed at building specific participant skills or independence.
Extra pay for support workers who sleep on-site during SIL or overnight respite care.
Registration class for providers with up to 10 staff and modest turnover.
Triggered SMS sequences that fire on lead actions — form fill, missed call, no-show.
Sending bulk informational or promotional SMS to a database.
A self-employed support worker operating under their own ABN — no employer.
The confidential mechanism (phone, email, online) through which staff can report concerns to management or external bodi...
A senior support coordinator with extra training to handle complex participants — typically those with mental-health, ju...
Allied health discipline focused on communication, language, speech and swallowing.
The time from first lead arrival to first response. Critical conversion factor.
The encryption certificate that turns a website from http to https.
The structured onboarding process every new NDIS worker must complete before delivering supports.
The desk-review portion of an NDIS Certification audit. The auditor reviews your policies, procedures and registers befo...
Successful completion of the desk-review portion of a Certification audit.
The on-site portion of an NDIS Certification audit. The auditor visits the workplace, interviews staff and observes serv...
Successful completion of the on-site portion of a Certification audit, with all non-conformities closed.
In NDIS context, anyone with an interest in a participant's supports — family, plan manager, GP, support coordinato...
A practice philosophy that builds on what participants can do rather than focusing on deficits.
A written contract between a provider and subcontractor outlining scope, standards and indemnities.
A third-party provider delivering supports on behalf of the registered provider — remains the provider's responsibi...
The compulsory employer contribution to employee superannuation — currently 11.5% of wages.
The structured oversight of staff practice, particularly in clinical and behaviour-support roles.
An NDIS-funded role that helps participants choose providers, manage their plan and connect to community supports.
A specific service line in the NDIS Price Guide, identified by a unique code.
A more granular version of the care plan focused on day-to-day support delivery.
An interim audit during the registration cycle triggered by concerns or scope changes.
A surcharge registered providers can claim on certain support items to fund quality and compliance investments.
A statement from a satisfied participant or family member endorsing the provider.
A support worker with specialized training in mental health, behaviour support or recovery approaches.
Umbrella term for allied health and behaviour support services delivered to NDIS participants.
The live record of every staff member's training and competency status.
NDIS-funded provision of transport to enable participation in community activities or appointments.
A practice approach that recognises and responds to the impact of trauma on participants.
Reimbursement or allowance paid to workers for transportation costs — fuel, vehicle maintenance, public transport.
NDIS-claimable time spent travelling between participants.
The 3-yearly full audit that renews NDIS provider registration.
An NDIS provider that hasn't applied for or completed registration. Can only be paid by self-managed or plan-manage...
The simpler of the two NDIS audits — a desk audit checking documents only. Required for low-risk service types like home...
The system for tracking document revisions, approval dates and current status.
Short and long-form video used in marketing — testimonials, explainers, ads.
A live online presentation, typically delivered to many attendees.
The provider's online presence — increasingly the first thing prospects research.
The documented process staff can use to raise concerns about unsafe or unlawful practice without fear of retaliation.
Work Health and Safety. The federal/state framework that governs workplace safety obligations.
A detailed guide for staff on how to perform a specific task or follow a procedure.
The process of matching support workers to participants based on personality, skills and preferences.
A free 90-minute online module every new NDIS worker must complete before delivering supports.
A clearance every NDIS worker must hold before delivering supports. Issued by each state's clearance unit.
State-mandated insurance covering workplace injury to employees.
State-issued clearance required to work with people under 18. Some NDIS roles need both a Worker Check and a WWCC.