Verdict
ShiftCare is the SMB sweet spot at $159/month. Lumary is enterprise-grade but expensive — implementation typically $30K+. Most growing providers should start with ShiftCare and switch only when they outgrow it.
ShiftCare vs Lumary
ShiftCare is the SMB sweet spot at $159/month. Lumary is enterprise-grade but expensive — implementation typically $30K+. Most growing providers should start with ShiftCare and switch only when they outgrow it.
ShiftCare
Best for: Small-to-medium NDIS providers ($200K-$2M revenue)
Pros
- Affordable $159/month subscription
- Fast setup (days)
- Excellent rostering and invoicing
- Strong NDIA portal integration
Cons
- Less customisable
- Limited workflow automation
- Smaller user community
Lumary
Best for: Larger providers and aged-care operators ($2M+ revenue)
Pros
- Salesforce-based — deep customisation
- Strong reporting and analytics
- Suits multi-site operations
Cons
- $30K+ implementation cost
- Long setup timeline (3-6 months)
- Requires Salesforce admin knowledge