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Case studies

Real numbers from real NDIS providers.

Three deep dives. No marketing spin. Actual ad spend, actual conversion rates, actual lessons we got wrong. If you want to talk to any of these operators directly, we can introduce you.

Aurora Care director
Case study 01 · Growth

Aurora Care: 14 leads in 6 weeks.

8-worker NDIS provider in Western Sydney. Tried two agencies before us, both failed. Switched to Provider Scale in February 2026.

  • 14 qualified enquiries in first 6 weeks
  • 3 signed participants (~$13.5k/mo new MRR)
  • Replaced ShiftCare + HubSpot with Carepilot
  • Net saving: $2,800/mo vs old stack

"Within six weeks of going live we had 14 qualified enquiries, three converted to active participants. The lead-capture and follow-up runs without me touching it." — Rachael W., Director

Qualified leads, cumulativeFirst 6 weeks
2
5
8
10
12
14
Wk 1Wk 2Wk 3Wk 4Wk 5Wk 6
Sunset Allied Health founder
Case study 02 · Registration

Sunset Allied Health: Unregistered → Certified in 9 weeks.

Allied health provider in QLD, operating unregistered for 3 years. Quoted by a consultant at $6,000 + 6 months. Came to us instead.

  • Customised policy pack delivered week 2
  • Mock audit caught 2 gaps before real audit
  • Audit-passed first time at week 9
  • Total cost: $999 vs $6,000 quoted

"Same outcome, six times faster, less stress. Genuinely don't understand how the price works, but I'm not arguing." — David T., founder

Total cost to register9 weeks vs a 6-month quote
$6,000
$999
Consultant quoteProvider Scale
Pathways Disability founder
Case study 03 · Registration + Growth bundle

Pathways Disability: Zero to 12 participants in 8 weeks.

Brand-new NDIS provider in Melbourne. Took the Registration-to-Revenue bundle. Certified week 8, first participant week 4 (plan-managed), 12 active by week 16.

  • Registration started week 0, certified week 8
  • Growth ads live week 2 (took plan-managed first)
  • 12 participants signed in first 16 weeks
  • $54k MRR by month 4

"I'd tried two NDIS agencies before Provider Scale. Both took my money and disappeared. These guys actually know NDIS." — Nikhil K., founder

Active participantsFirst 16 weeks
1
4
8
12
Wk 4Wk 8Wk 12Wk 16
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