Common fail points
Treating renewal as a tick-box. Documents not refreshed since initial audit.
The complete checklist
- Calendar invitation 9 months out for renewal planning
- Auditor engaged 6 months out
- All policies reviewed and updated since last audit
- Continuous improvement register populated with 3 years of learnings
- Incident trends analysed and actioned
- Complaint trends analysed and actioned
- Updated organisational chart and roles
- Updated worker training matrix
- Updated risk register
- Service agreement template refreshed
- Care plan template refreshed
- Submission package compiled
- Mock audit run 60 days before