We're not an agency. We run a real NDIS provider (Enrichment Care), a $2M operation with 72 active workers in Sydney. Provider Scale is the growth playbook, the registration process, and the operating system we built for ourselves. Now we share it.
Sam Tsen · Founder
In 2023 we launched Enrichment Care, a small NDIS provider in Sydney. Our first month, we signed two participants and burned through every connection we had.
We tried the obvious things. Marketing agencies took $3,500/month and delivered three leads. Lead-gen tools charged $400/month for a CRM that didn't understand NDIS line codes. ShiftCare worked, but cost us $184/month. Compliance was a Google Doc nightmare.
So we built our own. Our own Meta ads playbook (12 new participants/month at $20.52 cost-per-lead by month 6). Our own coordinator outreach (the kind of thing agencies charge $2,500/month for). Our own internal CRM, scheduling system, worker matching engine. Our own NDIS registration playbook (we got Enrichment Care audit-passed in 9 weeks).
Eighteen months later, Enrichment Care hit $2M annual run-rate. Three other providers we know asked us to do the same for them. Then a fourth. Then a fifth.
That's when Provider Scale was born. We're not an agency. We're operators who happen to package what we do. Every system we sell, we use. Every claim we make, we've measured. We share Carepilot for free because every NDIS provider in Australia deserves better tools, not just the ones who can afford agencies.
Every claim is backed by data from Enrichment Care or a Provider Scale client. We never invent results. We never inflate numbers. If we can't prove it, we don't say it.
Flat fees. No setup. No success fees. No "premium tier" upcharges. We price what we'd happily pay ourselves, and we'd refuse to pay 90% of agency pricing.
Carepilot is free forever, not a "free trial" or "freemium". Free. If we can build it once and give it to everyone, we will. We make our money on services, not on locking down software.
When you call Provider Scale, you talk to the people who built it. There is no "account manager" handing you off. There is no junior. You get the operators.
Built and runs Enrichment Care end-to-end. Took it from zero to $2M in 18 months. Sets the strategy for every Provider Scale client.
Owns coordinator outreach for Provider Scale clients. LinkedIn and cold-email playbook authored from real-world reps: 5–10 booked meetings/week consistently.
Handles client onboarding, referral confirmations, and operational support. The reason the trains run on time.
Whether you're using Carepilot free or signing up for done-for-you growth, we'd love to meet you.